Checking FAQs
We have the answers to the most common NASB checking account questions.
Have questions about NASB checking accounts?
We have answers. Please feel free to reach out directly to us if you have further questions. We look forward to hearing from you!
How do I open a NASB checking account?
When you're ready to open a NASB checking account, simply click here to start the process. If you have questions, don't hesitate to call us at 816-316-4000, option 3.
Where is the account number on a check?
Your account number can be found at the bottom of your check. It’s the second set of numbers, the first set being your nine-digit routing number, and the third set is your check number.
How much can I overdraft on my checking account?
Once you sign up for Overdraft Privilege, it is generally $400 on Advance or Thrive Checking accounts and $700 on Prosper Checking accounts.
Which checking account is right for me?
NASB offers three checking accounts. Whether you want to earn interest on your account, take advantage of savings benefits and local discounts, or simply an account that takes care of your everyday needs, we have you covered. Click here to find out more about our Prosper, Thrive and Advance checking accounts.
Is mobile banking available?
Yes, NASB's free Mobile Banking app allows you to view checking account balances, transfer funds, make mobile check deposits, and more! Click here to find out how to download and use NASB's Mobile Banking app.
Can I access my account information online?
Yes, NASB offers 24/7 banking with our Online Banking solution. You can view your accounts, transfer funds, create alerts, pay bills and much more, all for free! Click here for more information on how to get Online Banking.
Will I be charged a fee on my checking account?
Each of our checking accounts have a monthly fee, but they are waived on the Advance and Prosper accounts if you meet minimum monthly balance and other requirements.
How can I order checks through the website?
You can order checks online through NASB's secure portal here. Have your routing number, account number, and zip code available when you're ready to order. Or you can order directly from NASB online banking.
How can I reset my debit card PIN?
Simply call 1-800-992-3808 and follow the audio directions.
How can I freeze my debit card?
Simply call NASB customer service at 816-316-4000, option 2, and they will be able to assist you.
I lost my debit card, what should I do?
If your debit card is missing, please call us at 1-800-992-3272 anytime, day or night.
What should I do if I'll be traveling?
To help eliminate any worries about your finances while you are on vacation, NASB has prepared a list of frequently asked travel safety questions to help keep you and your money protected while you travel. Make sure to contact NASB customer service at 1-800-677-6272 to let us know your travel plans before leaving.
I am in the military, how can I continue using my account?
NASB's suite of digital banking products support our customers both locally and internationally. Notify NASB customer service at 816-316-4000 before you deploy to help coordinate your specific needs.
Does NASB offer overdraft privilege or overdraft protection?
Yes, we offer both. NASB's overdraft privilege is a program that provides our customers with an automatic overdraft safety net. The amount limit that is covered by the program depends on the account type, and there are fees and charges involved. Overdraft protection is available to our customers through a cash advance with approved credit through any VISA Card program or pre-authorized transfers from another NASB account. Visit one of our branches or call Customer Service at 1-800-677-6272 for more information and policy descriptions.
How do I transfer my checking account from another bank to yours?
NASB offers a "Switch Kit" that makes it easy to transition your checking account to NASB. Click here to learn more about how a Switch Kit makes it easy to switch the direct deposits and automatic payments from your old account to your NASB account in just a few minutes.
Do you charge a fee to use an ATM?
No, NASB does not charge any service fees when using your NASB VISA Debit Card at an ATM. However, you could be charged a fee if you use an ATM located outside the network. NASB is part of the MoneyPass network, which provides access to over 32,000+ surcharge-free ATMs throughout the U.S., including 50 in the Kansas City area. Click here to find a MoneyPass ATM.
Do I need to keep a certain amount of money in my checking account?
Yes, some of our checking accounts require a minimum balance, while others do not. Please click here for more information.
Do you a have referral program if I can get my friends to bank with you?
Yes! At NASB we have a Refer-a-Friend program that pays you to refer people you know! Click here to learn more.
