Mortgage Support

Just click here for the different options to make a loan payment to NASB, including setting up a direct deposit, sending by mail or making a one-time payment.

You can view your mortgage balance and account information online. To do so, just log into Internet Banking.  If you do not have a NASB online account, it's easy to get started. Enroll Now. Even if you do not have a deposit account with NASB, your mortgage information is still available through this tool.

Get in touch with us in the following ways:

Call Monday-Friday from 7:30 a.m. - 5:30 p.m. CST

• Customer Service: 816-316-4000 or 800-677-6272 then option 5, option 2 
• Homeowner Hardship Support: 816-316-4000 or 800-677-6272 then option 5, option 1 

Or, use our Personal Access Link (PAL), which is available 24/7 at 816-765-7272 or 800-374-2636.

Email 

• Send a secure message by logging into your account through Internet Banking and use the "Contact Us" tab at the top of your Account Summary page.
• Customer Service (non-secure message): servicing@nasb.com 

Mail

• Loan Payments: 
  North American Savings Bank
  PO Box 808002
  Kansas City, MO 64180-8002
• Overnight mail and all other correspondence:  
  North American Savings Bank
  Attn: Loan Customer Service 
  903 E. 104th Street, Suite 400  
  Kansas City, MO 64131
  Deliveries are not accepted on weekends or holidays.

You have certain rights under Federal law related to resolving errors in the servicing of your loan and requesting information about your loan. 

If you are looking to make your final payment, please complete and submit the form below to get your loan balance and payoff information. 

If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2 or via e-mail at servicing@nasb.com.

One of the easiest ways to pay your mortgage on time, every time, is to set up an automatic payment. Eliminate the need to remember to schedule or send a payment every month. Please complete and return the form and we'll take care of the rest. 

If you've moved and need to update your address on file, please complete and return our form. 

Have you been affected by unexpected unemployment, reduced income, injury or illness or another life event that is making it difficult for you to make your mortgage payment? If so, we may be able to help. 

If you believe there is inaccurate information on your credit report that is preventing you from being approved for a home loan, please complete the form below and return it with supporting documents so we can further investigate. 

If you need to need to allow NASB to discuss your loan file with a third party, please complete, sign and return our one-page form.